Shipping Policy
Last Updated: July 17, 2026
Thank you for shopping with Fleet Track Telematics Solutions ("Fleettrack"). This Shipping Policy explains how we process and deliver orders placed through https://fleettrack.in.
1. Order Processing
- Orders are processed on business days (Monday to Saturday, excluding public holidays).
- Most orders are processed within 1–2 business days after payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next business day.
- During peak sales, product launches, or promotional campaigns, processing times may be longer.
2. Shipping Coverage
Fleettrack currently ships across India.
For international orders, please contact our sales team before placing an order to confirm product availability, shipping charges, customs requirements, and delivery timelines.
3. Delivery Timeline
Estimated delivery times after dispatch:
LocationEstimated DeliveryMetro Cities2–5 Business DaysTier 2 & Tier 3 Cities3–7 Business DaysRemote Locations5–10 Business Days
Delivery timelines are estimates and may vary due to weather conditions, courier delays, public holidays, natural disasters, or other unforeseen circumstances.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment.
Fleettrack may offer free shipping on selected products, promotional offers, or minimum order values as announced on the website.
5. Order Tracking
Once your order has been shipped, you will receive:
- Shipping confirmation
- Courier partner details
- Tracking number
- Tracking link (where available)
You can use the provided tracking information to monitor your shipment.
6. Delivery Attempts
Courier partners generally make multiple delivery attempts.
If delivery cannot be completed due to an incorrect address, customer unavailability, or failure to accept the shipment, the order may be returned to Fleettrack. Additional shipping charges may apply for re-dispatch.
7. Incorrect Shipping Address
Customers are responsible for providing complete and accurate shipping information.
Fleettrack is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided during checkout.
8. Damaged Packages
If your package appears damaged during delivery:
- Inspect the package before accepting it.
- If the product is visibly damaged, take photographs immediately.
- Contact Fleettrack customer support within 48 hours of delivery.
- Keep the original packaging until the issue is resolved.
Claims reported after this period may not be eligible for replacement.
9. Missing Items
If any item from your order is missing:
- Contact our customer support within 48 hours of delivery.
- Provide your order number and photographs of the received package.
Our team will investigate and resolve the issue as quickly as possible.
10. Installation Services
Products that require professional installation, including GPS trackers, AI dashcams, fuel monitoring systems, and related accessories, may require a separate installation appointment.
Shipping of the product and installation scheduling are separate services unless otherwise specified.
11. Delayed Deliveries
While Fleettrack works with reliable logistics partners, delivery delays may occasionally occur due to:
- Weather conditions
- Transport disruptions
- Government restrictions
- Natural disasters
- High shipment volumes
- Courier operational delays
Fleettrack is not liable for delays caused by factors beyond our reasonable control.
12. International Shipping
For approved international orders:
- Customers are responsible for applicable customs duties, import taxes, and local regulatory charges.
- Delivery timelines vary depending on the destination country and customs clearance process.
13. Contact Us
For any shipping-related questions or assistance, please contact:
Fleet Track Telematics Solutions
Email: business@fleettrack.in
Phone: +91 90924 88444
Website: https://fleettrack.in
Our customer support team will be happy to assist you with your order, shipping status, or delivery concerns.
