Last Updated: July 17, 2026

Thank you for shopping with Fleet Track Telematics Solutions ("Fleettrack"). We strive to provide high-quality GPS tracking devices, AI dashcams, automotive accessories, and related products. This Return & Refund Policy explains the conditions under which returns, replacements, and refunds are accepted.

By placing an order on https://fleettrack.in, you agree to the terms outlined below.

1. Return Eligibility

You may request a return if:

• You received a damaged product.
• You received the wrong product.
• The product has a manufacturing defect.
• The product was delivered with missing accessories.
• The product is unused, uninstalled, and returned in its original packaging with all accessories, manuals, and invoices.

Return requests must be submitted within 7 days of receiving your order.

2. Products Not Eligible for Return

The following items are not eligible for return:

• Products that have been installed or used.
• GPS trackers or AI dashcams that have been activated or linked to an account.
• Products damaged due to misuse, improper installation, accidents, water damage, or unauthorized repairs.
• Products with missing accessories, packaging, warranty stickers, or serial numbers.
• Software licenses, subscription renewals, activation fees, and digital services.
• Clearance, promotional, or special-order items unless they arrive damaged or defective.

3. Replacement Policy

If your product is found to be defective due to a manufacturing fault or was incorrectly shipped, Fleettrack may offer:

• A replacement product, or
• A repair under the applicable warranty, where appropriate.

Replacement requests are subject to inspection and approval by our support team.

4. Refund Policy

Refunds may be approved in the following situations:

• The order is cancelled before shipment.
• The ordered product is unavailable.
• A return request is approved after inspection.

Refunds will be processed to the original payment method within 7–10 business days after approval. Processing times may vary depending on your bank or payment provider.

Shipping charges, installation charges, and convenience fees (if any) are generally non-refundable unless the return is due to an error on our part.

5. Return Process

To request a return:

1. Contact our customer support team within 7 days of delivery.
2. Share your order number and a description of the issue.
3. Provide clear photos or videos showing the product and packaging, if applicable.
4. Wait for return authorization before sending the product.
5. Pack the item securely in its original packaging with all included accessories and documentation.

Returns sent without prior approval may not be accepted.

6. Inspection and Approval

All returned products are inspected upon receipt.

If the return meets our eligibility criteria, we will process a replacement or refund as applicable. If the product does not meet the return conditions, it may be returned to the customer without a refund.

7. Warranty Claims

Products covered under warranty should be claimed under the applicable Warranty Policy rather than this Return & Refund Policy.

Warranty services may include repair, replacement, or technical support depending on the product and warranty terms.

8. Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled. In such cases, the standard return process will apply, subject to eligibility.

9. Non-Returnable Digital Services

The following services are non-refundable once activated:

• GPS tracking subscriptions
• Renewal plans
• Fleet management software licenses
• AI dashcam cloud services
• Installation services already completed
• Any other digital or subscription-based services

10. Contact Us

For return, replacement, or refund assistance, please contact:

Fleet Track Telematics Solutions

Email: business@fleettrack.in

Phone: +91 90924 88444

Website: https://fleettrack.in

Our customer support team will guide you through the return or warranty process and work to resolve your request as quickly as possible.