Privacy Policy

Last Updated: July 17, 2026

Fleet Track Telematics Solutions ("Fleettrack", "we", "our", or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, use our mobile applications, purchase our products, or use our fleet management services.

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

1. About Fleettrack

Fleettrack provides GPS vehicle tracking systems, AI dashcams, fleet management software, fuel monitoring solutions, smart farming GPS, Bluetooth GPS tags, mobile applications, installation services, and related products for businesses and individual vehicle owners.

This Privacy Policy applies to:

  • Fleettrack Website
  • Fleettrack Mobile App
  • Trackin Fleet Management Platform
  • Fleettrack Dealer Portal
  • Fleettrack Experience Stores
  • Online Store
  • Customer Support Services
  • Installation Services

2. Information We Collect

We may collect the following categories of information.

Personal Information

  • Full Name
  • Company Name
  • Mobile Number
  • Email Address
  • Billing Address
  • Shipping Address
  • GST Number (if applicable)

Account Information

  • Login Credentials
  • Customer ID
  • Dealer ID
  • Subscription Details
  • License Information

Vehicle Information

  • Vehicle Registration Number
  • Vehicle Model
  • Vehicle Type
  • IMEI Number
  • GPS Device Information
  • Dashcam Device Information

Location Information

When GPS tracking services are enabled, we collect:

  • Real-time GPS Location
  • Route History
  • Trip Information
  • Geofence Events
  • Speed Information
  • Parking History
  • Ignition Status
  • Vehicle Health Data

Location data is collected only for providing subscribed fleet management services.

Device Information

We may automatically collect:

  • Device Model
  • Operating System
  • Browser Type
  • IP Address
  • Device Identifiers
  • Mobile Network Information
  • Crash Logs
  • App Usage Statistics

Payment Information

Payments are securely processed through authorized payment partners.

Fleettrack does not store complete debit card, credit card, or UPI credentials on its servers.

3. How We Use Your Information

We use your information to:

  • Provide GPS tracking services
  • Deliver AI dashcam services
  • Manage customer accounts
  • Activate subscriptions
  • Process orders
  • Schedule installations
  • Provide customer support
  • Send service notifications
  • Generate fleet reports
  • Improve website performance
  • Prevent fraud
  • Comply with legal obligations
  • Enhance product security
  • Conduct research and analytics

4. Vehicle Location Data

Our GPS tracking devices collect vehicle location data only to provide the services requested by customers.

Vehicle location data may include:

  • Live Location
  • Route Playback
  • Travel History
  • Geofence Alerts
  • Speed Reports
  • Driver Behaviour Reports
  • Fuel Monitoring Data
  • AI Dashcam Events

Fleettrack does not sell or rent vehicle location data to third parties.

5. AI Dashcam Data

For customers using Fleettrack AI Dashcams, the system may process:

  • Video Recordings
  • Event Videos
  • Driver Monitoring Alerts
  • ADAS Alerts
  • Accident Recordings
  • Vehicle Camera Images

Video recordings remain accessible only to authorized users of the subscribed account unless disclosure is required by law.

6. Cookies

Our website uses cookies and similar technologies to:

  • Remember user preferences
  • Improve website functionality
  • Analyze website traffic
  • Measure marketing performance
  • Enhance user experience

You may disable cookies through your browser settings, although some website features may not function properly.

7. Sharing of Information

We may share information with:

  • Installation Partners
  • Logistics Partners
  • Payment Service Providers
  • Cloud Infrastructure Providers
  • SMS Providers
  • Email Service Providers
  • Customer Support Partners
  • Government Authorities when legally required

We do not sell personal information to advertisers or unrelated third parties.

8. Data Security

Fleettrack uses commercially reasonable technical and organizational safeguards, including:

  • Secure Cloud Infrastructure
  • SSL Encryption
  • Role-Based Access Controls
  • Encrypted Communications
  • Secure Authentication
  • Regular Security Monitoring
  • Backup and Disaster Recovery Procedures

While we take appropriate measures, no online system can guarantee absolute security.

9. Data Retention

We retain personal information only as long as necessary to:

  • Provide subscribed services
  • Meet legal obligations
  • Resolve disputes
  • Maintain business records
  • Improve service quality

Location history and fleet data retention may vary depending on the customer's subscription plan.

10. Your Rights

Subject to applicable law, you may:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of eligible personal information
  • Withdraw consent where applicable
  • Request updates to your account
  • Contact us regarding privacy concerns

Certain information may be retained where required by law or for legitimate business purposes.

11. Children's Privacy

Fleettrack services are intended for users aged 18 years or older and are not designed for children.

We do not knowingly collect personal information from children.

12. Third-Party Services

Our website and applications may integrate with third-party services including:

  • Payment Gateways
  • Google Maps
  • Google Analytics
  • Firebase Services
  • SMS Providers
  • Shipping Partners

These services maintain their own privacy policies and data practices.

13. International Data Transfers

If our cloud infrastructure or service providers process information outside India, we will implement reasonable safeguards consistent with applicable laws.

14. Marketing Communications

We may send:

  • Service Updates
  • Renewal Reminders
  • Product Announcements
  • Promotional Offers
  • Security Notifications

You may unsubscribe from promotional communications at any time. Essential service-related notifications may continue to be sent where necessary.

15. Data Protection

Fleettrack is committed to complying with applicable privacy and data protection laws, including the Digital Personal Data Protection Act (DPDP Act), 2023, where applicable.

16. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or business practices.

The latest version will always be available on our website with the updated revision date.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we collect, use, or protect your personal information, please contact us:

Fleet Track Telematics Solutions

Email: business@fleettrack.in

Phone: +91 90924 88444

Website: https://fleettrack.in

Our team will make reasonable efforts to respond to your privacy-related inquiries as promptly as possible and in accordance with applicable laws.